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Downtime at Xoserve in last week of May will affect gas registrations

Xoserve is the organisation which manages all the gas metering information and data services and is currently in the process of rolling out a once in a generation IT system upgrade to the central IT gas settlement system. 

 A number of non-effective days are required to facilitate 'cutover' to this new system. These non-effective days will be running from 23 to 31 May 2017. During this time, no communication can take place with Xoserve or the Independent Gas Transporters (iGTs); this is to enable critical activities such as data migration and transition to the new systems to take place.

This non-effective period will impact all processes which interact with Xoserve and the iGTs.

The primary impact to the gas industry is on the change of supplier process – during the non-effective days, shippers will not be able to initiate any registrations.

As we will be unable to flow any communications to Xoserve during this time, other processes which are impacted include:

Updating and removing meter technical details on Xoserve’s system, requesting AQ changes

  • Sending readings or consumption data
  • Updating address data or other site related information


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Felcourt Road, Felcourt, East Grinstead, West Sussex RH19 2LP
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